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SUS 3.0 Certificate

We are pleased to announce that Prolang is one of the first companies offering language learning for companies in Poland to be awarded the SUS 3.0 certificate – the latest version of the Standard for Training and Consulting Services developed by the Polish Chamber of Training Companies.

From the beginning of our activity, we have ensured that our processes and customer service were of the highest level. Quality has not been an ‘add-on’ for us – it has always been our natural modus operandi, part of our mission to deliver services to the best possible standard. Our customers have recognised this over the years and have said repeatedly that we respond promptly, resolve issues at a moment’s notice, listen carefully and tailor services to their needs and expectations, and often even exceed them.

Over the past year, we have worked to formally describe and structure all key processes – both those related to customer service and the teaching itself. In June, we underwent an independent audit, and on 1 August 2025, we received official confirmation: we meet the highest quality standards according to the SUS 3.0 Training and Consultancy Services Standard.

SUS certification 3.0

SUS 3.0 certification - confirmation of the quality we have always put first.

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What is SUS 3.0?IFS Polska Izba Firm Szkoleniowych

SUS 3.0 is a set of requirements for training and counselling companies, developed by the Polish Chamber of Training Companies, which define the highest quality in development and training services. It constitutes a set of good practices and guidelines in line with current trends and market needs. Version 3.0 has been developed to be even more in line with the dynamically changing business environment, new technologies and growing customer expectations.

Certification is based on strictly defined criteria verified by independent auditors. The audit includes, among other things:

  • quality management and ethics in development services,
  • customer needs analysis,
  • design and implementation of training services,
  • evaluation and continuous improvement,
  • as well as the innovative use of new technologies in educational processes.

Meeting the requirements of SUS 3.0 means that our activities have been reliably verified and found to be in line with best market practices.

What does this mean for our customers?

Obtaining the certificate is not only prestigious – it is a real confirmation that by choosing us, you are working with a partner that:

  • provides security and a guarantee of quality,
  • treats your needs individually and flexibly,
  • acts quickly, efficiently and professionally,
  • is guided by ethics and transparency,
  • continuously implements modern solutions to support learning.

Why is this important to us?

logotyp SUS 3.0

The SUS 3.0 certification is formal confirmation of what has always been our hallmark – the highest quality of service and efficiency. It is proof that we not only operate with passion and commitment, but also meet stringent industry criteria.

For us, this is not the end, but the next step – because quality is a process, not a one-off project.

You can read more about the SUS 3.0 certificate at https://www.sus.pifs.org.pl/.